Do not purchase any Control4 product unless you want your time wasted... and feel like being screwed. Sure, control4 is a wonderful product but I wouldn't know because I bought one and never had a chance to use it .
Great Experience! Buddy and his team of experts were very professional. We received great service and quality products. They
Requests were submitted by email. Verbal requests were made in person and two meetings were in initiated by myself in an attempt to clarify the disconnect... and get both Wade and buddy to focus in on finishing the job originally promised. To no avail.
Run don't walk away. If you want your time wasted... feel like being taken advantage of & a customer experience that is about as enjoyable as being robbed at knife point in your living room... choose Crown Audio & Video Inc. I know this is just my experience. I've heard plenty of happy people have done business with Crown, but I am not one of them.
Get EVERYTHING in writing...
After reaching out to Several (7+ )DFW Companies to take on a Very Large Interactive New System Install, Crown Audio Video was onsite with only 1week till my final Install Deadline. Wade and the crew quickly had meetings put product on order and within 24hrs were onsite. I had very HIGH EXPECTATIONS as a business owner, wanting top of the line product asking for many things to interact and in such a short time. Not only did CAV Install quickly but were also a PLEASURE to work with. Every phone call text and email was responded to within in minutes. If I had any issues or questions within a hour someone was onsite to address and make sure I understood how to use. (NOT OVER THE PHONE, BUT IN PERSON)! I have a 17,000 sq. ft facility in which I use multiple speakers that needed interaction between many different products. I wanted speakers that could operate at the same time playing different sound, as well as many other rooms with audio, video interactions.
Imagine if I found the C4 composer pro edition make my own home automation happen... not everyone can go online & hack to happiness. A solution: DIY... or find, and vet a real home automation integrator you can trust.
This authorized C4 dealer promised to return to program our Amazon Echo. heck, that's the whole reason we chose Control4. The advertising from Control4 regarding what the system can do... is completely misleading and false. 10 weeks later... Control4 has never been used w/ Alexa. It's still not connected. The website and promotional materials say, "imagine" and that's exactly what you'll doing...
You get the distinct feeling that something is wrong or you're being swindled of or worse yet ripped off when you're using an iPad to watch tv while you're sitting in front of a brand new $8000 television with a $1000 home automation device and none of it works because everyone is passing blame... and the control 4 authorized dealer you hired to integrate Alexa and control 4 in fact hasn't the foggiest... and continues to invent new ways for you incur expense.
I contacted Control4 and they attempted to blame the dealer... Who returned to replace the receiver because it stopped working. Instead of replacing it liked they promised... they claimed we needed an electrician. I had Crown audio refer me to the electrician that they feel comfortable using... Electric Man inc who then charged me $169 for a "free" consultation to determine what the problem was... then the electrician that crown audio chose stated that it wasn't the power or the receiver... it was indeed the television that was causing the failure.
Working with Wade & Buddy left so much to be desired. It was an absolute nightmare. After purchasing more than $10,000 worth of new equipment (new tv, receiver and Control4) to connect and control using Amazon Alexa... the install ended with no integration.
... & audio record every conversation, luckily I did. These guys think they can continue secretly, royally screwing people over... without getting noticed. The jig is up!
Even after Complete install I called with yet another last minute product install request, by last minute I mean 48hrs... Once again CAV came thru delivering and installing product so that I may operate fully for my event! I really do not have enough words to express how Thankful we are for all of the Time CAV put into making our facility top of the line! Pricing was excellent, Timing didn't even seem possible yet they made it happen! I will continue to use them and tell everyone I know about them! Thank you Wade, Buddy and Crew you guys are all unbelievable!!!!
I reached out to crown after being less than impressed with other companies I researched or talked to about my home audio/video needs. Crown guys were prompt in response time and seemed to appreciate what I was looking for versus trying to sell me something I didn't want. We went thru a view different iterations of proposals before we finally had something equipment wise that would make most sense for my needs. The crown guys were overall pleasant to deal with and I am generally pleased with my selections/purchase( knowing that all the audio/video guys will overcharge for certain parts, cables, etc)
installed all our audio needs for our media room, a security system and a "Ring" doorbell system. Anytime we have needed support they have been happy and helpful. We would highly recommend them!
What's Sad? I was excited and patient and addressed the issue: The manufacture is not supporting their authorized dealers and leaving it up to them... without any support, training or time to integrate Alexa. The simple fact that the hardware and software is proprietary means they refuse to allow users to access the authoring tool so that we can do it ourselves.
Josh.ai is an alternative... as is Apple Home Kit. There are many solutions, hacks and open source tools that you can use to modify a variety of hubs. The industry is growing larger and there's more oversight everyday. So, if you're in the market for home automation the best thing to do is just do it yourself or find and hire real professionals with documentation: proposals, estimates, contracts that are comprehensive.
Crown Audio Video did an amazing job on the TV install in our bedroom. They installed a new TV and a sound bar. The staff was professional and very punctual. They showed up at exactly the time they said they would, completed the install, and cleaned up afterwards. I couldn't ask for better service. I would recommend them to anyone. Thank you Crown!
RRT
Crown Audio & Video may have great people... but they are great at covertly squeezing customers and using ambiguiouty omit facts so customers cannot hold them accountable.
The Internet & Technology can be cruel mistresses... & I'll go ahead & say... this nightmare tarnishes Crown Audio and Videos' reputation... what a shame. Karma is coming Crown.
One tip for others is to know how Crown charges for Labor. Their labor charge "start when the techs start loading up the vans. " So if you are in an outer suburb, watch out or negotiate (my job had a 2 man crew at $150 per hour). Additionally, they "do not charge in time increments of 15 minutes; only in hour-long segments". I did not know this until after the install was complete, perhaps my fault for not specifically asking when i generally asked about how Labor charged. Just something to keep in mind as their proposal only really specifies that Labor will be billed based on actual hours and doesnt specify when clock starts/stops.
Crown Audio Video Inc is a US General Contractor based in Dallas, Texas. Crown Audio Video Inc is located at 126 Oak Lawn Ave, Dallas, TX 75207, USA.
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