The guy checks the voicemail and says sorry... and the other lady says sorry we took some time struggling to find some of your paperwork... ha hmm bull. I left Walmart yet another hour-ish later at 7:49pm.
I cannot explain how GROSSLY incompetent this pharmacy is. It has been TWO WEEKS since I ordered a life-dependent medication from them, and STILL they don't have it ready. I have driven 20 minutes there from my home 4 times to pick it up. I have spoken with them 5 times on the phone. I once WAITED FOR THEM TO FILL IT AT THE STORE for an HOUR, only to have them come back and tell me that, "sorry, the system isn't working." I HATE this pharmacy. Do not come here!!!!!!!!!!! I am STILL waiting on my medication! I'm literally on the phone with them right now and have been on hold for almost 15 minutes.
Dropped off my prescription and was told I'll be noticed in 30min, an hour and fifteen minutes pass and I walk up asking if my medication is ready and she says, oh yeah!... oh yeah?!
He then says oh well we have a voicemail system so will go check. Before he can my doctor calls him crapping them out for being ignorant and rude to his patients.
Absolute horrible and disrespectful service with a staff that seems to hold one the biggest " gives no sh*ts attitude."
I go BACK to the pharmacy to pick my other prescription up that my doc called in an hour ago and the rude Tech when taking my info down kept on spelling my name wrong and understanding me. (Honestly he should be fired) he then says nothing was called in for you please move aside when you know it's called in, so I can help other people (there was not a car by.)
She then tells me my insurance covered everything and when charging me, charges a fee and I ask, why am I being charged when you just said it's covered, and she snapped back saying I didn't nothing to you about it full covering...
Some of your staff like Samantha go above and beyond!
Probably the worst customer service ever. You'll encounter some of the least intelligent people in the city of Dallas. The employees who work here are barely competent to do their jobs; they cause problems/make mistakes and then blame others when fault clearly rests with them.
I like the Pharmacy but the lines to checkout are atrocious!! I only go there if I need something specific. There is a Kroger and Target across the street.
So I walk into Walmart pharmacy and said my doctor said he called it in at 5:40p. And it's 6:45pm. And he said well I can't see anything on file.
Not. Impressed!!
Walmart Pharmacy is a US Pharmacy based in Dallas, Texas. Walmart Pharmacy is located at 2305 N Central Expy, Dallas, TX 75204, USA.
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