Maria and Frank were supportive, professional and were by our side at all times. They were affordable and answered our call when nobody else did.
We had music to be played throughout the service. Their sound system was completely busted making it nearly impossible to understand any of the songs. Music is a large part of a funeral and this should not be the case!!
I have to say Maria helped us in everything she was very helpful and caring. I thank her for how she took care of us and especially of my father that passed. Thank you Maria. Everything was easier with your help.
Phillip Brown's family
We got to the funeral home an hour before my uncles service and was greeted by our funeral director, Don. We handed him a DVD for a slide show and asked him to please play during the service. He grabbed it and replied, "well our projector is broken so you can't do it for he service," and just kept walking down the hall as though it was no issue. We had not received a phone call or anything letting us know and this was an important part of the service. I had even spoke with someone the day prior to confirm the type of media it had to be in order to be played and no one mentioned it then. I was obviously upset and held my ground, so he said he would call but he didn't know how it would work. 3 men finally came and looked at the projector and realized it simply wasn't plugged in. Don hadn't even checked, and had no intentions until I demanded it be fixed.
Horrible!!!! You don't get a redo on a redo on a funeral, and because of this, this place should be ashamed.
We contacted this funeral home as it listed that they worked with veterans and due to the sudden circumstances of my husband's death we had no idea where to start. From the onset Frank DeNeale was a godsend. He was very caring, supportive and compassionate. He walked us through the process of filling out the forms needed for the service with military honors and all I had to do was provide the documentation of service. He attended to all the details and when it came time for the service at the national cemetary he was there continuing to assist us during a very difficult time. Our family would like to extend our appreciation for the assistance in this very difficult process.
Overall, horrible experience. Our family said some beautiful things which made honoring my uncle special, but North Dallas Funeral Home had nothing to offer other than discomfort and disappointment.
I went through a couple of years losing family members and close friends. At that time, we became very aware of the need for prepaid funeral expenses for my wife and I. A friend suggested we reach out to John Dooley with North Texas Funeral Home. We are glad we did. They treated us with the utmost respect and guided us through the entire process.
North Dallas Funeral Home is a US Funeral Home based in Dallas, Texas. North Dallas Funeral Home is located at 2710 Valley View Ln, Dallas, TX 75234, USA.
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