I have stayed here several times recently in order to go to UTSW. I’ve been alone, going through some pretty big health scares, and the staff here has been super nice and helpful. My shuttle drivers are AMAZING! They are genuinely interested and care. They remember who I am and help when needed. The front office is polite and goes out of their way to ensure I feel safe and comfortable. I feel like if something happened and I needed someone l, they’d be there. It’s comforting during all of his chemo and surgeries. Plus, the breakfasts are awesome. The happy hour reception is beyond good! Better than any other Embassy Suites I’ve stayed at. I’m able to make a meal. In two weeks I’ve only spent money on tipping my drivers and bottled water.
We also had dinner and drinks at the bar, and we enjoyed the pleasant waiter and his respectful attentiveness.
As for the rest of our stay I continue to feel that the hotel was understaffed for a fully booked weekend. Both the front desk and breakfast staff were shorthanded. The breakfast buffet was good but it took longer for fruit and drink cups to be replenished at times. The omelet bar was great, but very slow. also noticed that our bathroom was not cleaned properly (saving you all gross details) and the bed was not made the way that it should.
Tried two different dinner meals and breakfast and ALL were delicious; recommening the grilled chicken entree! Front lobby music was pleasant, snacks available for purchase, staff were nice, bathrooms clean, warm water, clean room and sheets. Everything you could ask for from a hotel. 5 star definitely recommend
Don't get me wrong, I believe this is a good hotel. I just believe that the management underestimated staffing levels during the time of my stay. We love staying at Embassy Suites almost everywhere we go when we travel.
The girl at front desk deserves a promotion. We arrived Saturday, October 28, to a long line of arriving guests. The front desk attendant was very polite and apologized for our wait. She got us set up in our room shortly thereafter in a very professional way. It was clear that she needed help during this influx of check-in's, however she handled the situation a very responsible and respectful manner. She even remembered our names the next morning.
This is reason for the 4 stars rating. I was at the Embassy Suites for a work seminar. The staff that I engaged while there were nice, the open seating area was inviting there was outlets within the tabletop if you need to plug in your laptop or charge your cellphone. The ballroom or conference room that were the seminar was held was a nice size. Thank you for allowing me to write my review.
Great hotel. Spacious and comfortable rooms. Nice bathrooms that have been updated. Lots to do in the area. The hotels bar and food service is excellent. Highly recommended.
Embassy Suites By Hilton Dallas Market Center is a US Lodging based in Dallas, Texas. Embassy Suites By Hilton Dallas Market Center is located at 2727 N Stemmons Fwy, Dallas, TX 75207, USA.
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