So I spent 35$ for the fees and 45$ for the rent of the instrument., for NOTHING.
I would never question the quality of the instructors and instruction here, but will only give them 1 star for their greed and inflexibility in the face of tragic circumstances.
i sent him a new email...asking for why the cost change and, as talked with him, I was Ok for pay 35$ but not more.
I was still waiting for the feedback of the director..and the only email I had was for tell me to pay the 35$ of applications fees for start the process.
After a first consultation with the director, I wanted to enroll my son in the school. The director proposed me to enroll him in the current semester, so for 4 lessons. It was perfect for me because I wanted to be sure it's what my son wanted (he never had a chance to try the music instrument) and because we would be out of country all the summer.
So I payed them (it was a week before our 2 weeks of vacation and I wanted to resolve everything for our comeback).
I understand the reviews above my own, but I think those incidents are isolated incidents and don't reflect the true experience of learning from Dr. Lawrence and his staff. I have been taking courses since mid-February. I have genuinely enjoyed my classes. I do understand the frustration of communicating with schools and businesses, but Dr.Lawrence has been great with responding to emails. I think people of all ages will enjoy learning here.
The lessons I did have were fantastic. My instructor was patient and incredibly helpful, and I enjoyed going each week. Unfortunately, the sudden passing of my instructor created a difficult circumstance, and my interactions at that point soured quickly.
My daughter has been taking voice DSM for the last year and half. Her instructor, Hannah, has been incredible! She is so great. The facility is wonderful and so is their digital presence, but the administration is terrible. Dealing with the staff on scheduling, registration, etc is just a nightmare. After attending the school, sometimes twice a week, we attempted to return this fall and our spot was taken. No email, no call and we were invited to join a wait list. So, if you think this school acknowledges student loyalty - think again.
This past semester was life changing. As an adult to go back to singing, something I loved as a child, was amazing. I learned so much about myself and enjoyed having an outlet of expression again. Seeing the progress was so fun. My instructor was patient, thoughtful, skilled and always knew how to help me work through something when I just wasn't getting it. I'm so glad that DSOM exists!
I contacted him for explain him, again, that the summer we will be out of country so, like talk with him, I just wanted to enroll him for the current semester.
The second step was to rent the music instrument...there is two kinds of instrument. I emailed the director for know which one was required but I NEVER had feedback from him. So, after research on google, I decided to rent the single instrument.
The school seems great when you visit it..the website is great too but THAT'S IT.
The school asked for patience while they sorted out the situation, which I happily granted them. By the time they figured out what their plan was, there was only 3 weeks left in the semester, and I had already prepaid for 9 remaining lessons. They wanted me to roll the lessons into the next year, which for me, as the husband of a travel nurse leaving in January, was not possible. They then offered online lessons, saying they were just as good, a statement that I strongly disagree with. Finally, faced with no other options, they wanted to cram all of the remaining lessons into the last 3 weeks of December.
The director sent me an application to fill...and, surprise the registration was for the 4 lessons of the semester AND the summer.
Repeated attempts for a refund of my remaining lessons were denied.
So, he sent me a new link for the registration...and, surprise, the cost of the lessons increase of 15$ (so 50$ for a half hour instead of the 35$ he told me).
I NEVER had feedback!!!!!
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