On March 23, 2013 I placed a down payment of $100 for a brown marble top counter height table and 6 counter height chairs. I asked that the chairs be a specific style and color and the sales manager guaranteed that she would have them by the following day. When I contacted the store the following day the store manager told me that she wasn’t able to fulfill my request. When I returned to the store on the third day and informed Dominga “Donny” Contreras (sales manager) that I was here to cancel the transaction and asked that she refund the down payment, she refused. At this point she asked that I give her the original sales contract, I informed her that no where on the sales contract does it say that I have to give her the original contract. In her presence I signed the sales contract hereby canceling the transaction. The sales contract also required a signature for the rep receiving the notice; which she also refused to sign. She also guaranteed me that she would do the impossible so that she wouldn’t have to refund me my $100 deposit. The sales contract clearly states, you may cancel this transaction within the three (3) business days following the date of this contract without incurring in any penalty or charge. I was left with no other choice but to file a complaint with the BBB.
Played over 2,800 for just a bed frame and gel bed to expensive for cheap materials
King Home Store is a US Furniture Store based in Dallas, Texas. King Home Store is located at 3068 Forest Ln # 121, Dallas, TX 75234, USA.
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